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Hotel Policies

Reservation/Guarantee Policy

All bookings must be guaranteed at the time of reservation.

Blocking of room(s) will be treated as confirmed on receipt of 50% advance payment. Hotel reserves the right to cancel booking without notice. Payments can be made by NEFT and credit cards.

Bank: SBI, JLN Br, Ajmer
Hotel Chitvan A/c no: 10200597366
IFSC code: SBIN0010582



Cancellation

Cancellation policy for any confirmed booking -

For Rooms:
Up to 7 days before check-in – only 50% of advance deposited will be refunded
6 days and less before check-in - no refund

For Group Bookings:
Up to 30 days before check-in – only 50% of advance deposited will be refunded
30 days and less before check-in - no refund



Check-in & Check-out

Check in - 1300 Hours
Check out - 1100 Hours

Early check-in & late check-out

Early check in late checkout up to 3 hr no cost subject to availability.

Note: 50% of the applicable tariff will be chargeable beyond 4 hours from the above mentioned check-in and check-out time up to 6 hours and beyond 6 hours full tariff will be applicable.

All mentioned above is subject to availability and prior notice.

Guest must produce the Hotel Voucher and valid id at the time of check-in and must note that the number of persons (including children of all ages) over and above mentioned in the Hotel Voucher are chargeable as per child and extra person policy.



Extra Bed

Extra Person Policy
Full rates will be applicable for children above 12 years and only 1 extra person of age 12 years and above will be allowed per room with applicable charges.

Child Policy
For children from 5 and below complimentary. 6 to 11 Half the full rate on sharing basis.

Only one Extra Adult is permitted in one room.

Note: Drivers are provided cots in staff quarters subject to availability without additional charges and have to arrange for their meal themselves. In case staff quarters accommodation is unavailable hotel is not responsible for accommodation.



Hotel Policies for Marriages & Baraat Parties

The Tariff applicable for rooms will be peak season tariff.

Hotel extra person and child policy will be applicable in this case also. Confirmation will be on 50% advance payment and with no refunds on cancellation.

All rooms booked will not mean premises booked in whole or part thereof and does not entitle exclusive use of other facilities or putting up pandals, catering layouts, decorative lighting, flower decoration, etc. All these will be allowed with prior permission and with additional charges.

Disclosures of all specific requirements, example - reception of Barat, Myra ceremony, outside catering, etc, at the time of booking is mandatory. Additional charges for these have to be made at the time of booking and in 100% advance and the Hotel reserves the right to not permit them.



Miscellaneous

Pet Policy
Pet Friendly Hotel

Smoking Policy
Consumption of alcohol and cigarettes is strictly prohibited in public areas of the Hotel including restaurant, verandas and lawns



Note: A recent Government notification requires guests to present an identity proof at the time of check-in (identity proof would include a valid driving license / voter identity card / PAN card, etc. Valid passport is mandatory for all foreign guests)